How it works

Step 1 - Send us a message and be as precise and thorough as possible with describing your companion animal's history, your needs for their care and worries.

Step 2 - We'll schedule in a short phone call to discuss what you've sent before and how we can help you.

Step 3 - If you'd like to go ahead, we'll schedule in a first in-person meeting with one of our team members at your home at a convenient time.

You'll also need to contact your vet to approve them to send us your furry friend's history which we will request once you give the go-ahead.

Step 4 - A member of our team will meet you at home to get to know you and your companion animal, your wants & wishes, to discuss possible environmental changes in your home that work in the best interest for your animal, a baseline Quality of Life Assessment and a possible care plan.

Step 5 - We will send you a thorough environmental assessment,  care plan and a contract. We will also send an invoice for services provided so far and a quote for future services needed. 

Step 6 - If you agree to go ahead with the care plan (or wish to tweak it, which is also fine!), we'll register you in our software system - or better yet, you can download the Digitail app and register with Autumn Animals yourself) through which we can communicate via chat and video-call and you can book appointments with your main care provider. We will also make sure your primary veterinarian is continually updated on the care plan, future care and progress.

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Step 7 - We'll go from there!